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Returns and Damaged Shipments

Need to make a return? We are here to help!

Your satisfaction is our top priority. We understand that things don't always work out as planned so if you need to send something back it's OK! We want to make sure it is as painless as possible and help you get the lighting you need. Our returns, damaged, and defective shipment policies are outlined below. We are here to help you every step of the way!




Damaged shipments:

PLEASE DO NOT REFUSE SHIPMENT. PLEASE DO NOTATE DAMAGE WITH CARRIER BEFORE SIGNING.

Shipping damage MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY
. Damages reported more than 7 days after delivery will not be considered for credit or replacement.

IMPORTANT:
If your shipment arrives on a pallet please note all visible damage on the bill of lading before signing for the delivery. This is crucial in helping to expedite your claim.

Please do not discard any boxes, packing material, or any other contents of a damaged shipment prior to making a claim. In the event that an inspection of the damages is required it will be necessary for all shipment contents to be present.

    To help expedite all damage claims:
  1. Please include your order number with your message.
  2. Please include the exact model number as listed on your packing slip along with the quantity damaged.
  3. Please provide us with the tracking number of each damaged package in your shipment.
  4. Please email supporting documentation such as photo's or video of the damage along with your order number to damage@greenledzone.com.

→ Report a damaged shipment received within the past 7 days

Shipping damage reported more than 7 days after delivery is not eligible for credit or replacement.




Warranty Claims and Defective Items:

Defective merchandise must reported within 30 days of noted delivery. Noted delivery is determined according to the time stamp on the carrier tracking information for your order.

Defective items are subject to the limitations of their associated warranty terms and will be handled on a case by case basis. We understand how valuable your time is and we appreciate that you have chosen Green LED Zone for your lighting needs. If you receive a defective item we will work as fast as possible to make sure you are provided with an acceptable replacement in proper working condition.

Most warranty issues can be resolved quickly once we have the proper information.

    To help expedite warranty claims:
  1. Please include your order number with your message.
  2. Please provide the model number(s) and exact quantities of items in question exactly as they are listed on your packing slip.
  3. Please email any photo's or video you have of the defective item(s) along with your order number to returns@greenledzone.com after submitting your initial claim to us.
If you have defective merchandise that is more than 30 days after noted delivery then you must return the item to us at your expense for inspection and subsequent determination of warranty eligibility.

Once a warranty eligibility is validated we will then proceed with repair or replacement of your item at the sole discretion of the manufacturer and subsequently return the repaired or replacement product to you within 4-6 weeks. If it is determined that the product was mishandled or used in any way not in accordance with the manufacturers recommendations then your warranty will be considered null and void. Mishandling includes but is not limited to damage that occurs in shipment. Shipment damage will not be approved for a warranty claim. Transit damage must be reported within 7 days of noted delivery as stated
here. If a warranty claim is denied we will make every effort to work with you in order to reach a satisfactory alternative resolution.


→ Contact us about a defective item




Green LED Zone Return Policy:

• All returns must be approved prior to sending the items back to us. Items returned to us without prior approval will not be considered for credit.

• We accept returns for exchange or refund up to 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days has passed, we may offer an exchange or store credit only in special circumstances.

*Items must be in new, unaltered, and unused condition (see description below).

• Once a return has been authorized an RMA number will be issued. The RMA number must be visible on the outside of each returning package. All returns must be completed within 30 days of the RMA being issued.

• An original sales receipt must accompany all returns.

• There is a 10% restocking fee for returns without an exchange of equal or greater value. Proper care must be taken to protect returned items from shipping damage. Credit will not be issued for items returned to us that are damaged in shipment.

• Shipping charges are non-refundable. If you paid for outbound shipping those charges will not be refunded and the restocking fee if applicable will be assessed on the value of the returning merchandise only.
(Order value - shipping charges + value of items returned - restocking fee = amount refunded).

    Why is a restocking fee assessed?
  • In order to process your order Green LED Zone incurs significant expenses including labor, materials, credit card fees, and many times shipping costs when your order ships for free. When an order is returned we are unable to recover these costs unless we are able to place an offsetting order or assess a restocking fee against returns without exchange. It is not our intention to try and penalize customers for returning items they do not want. We simply want to be able to continue offering the lowest pricing possible for all of our customers and a restocking fee ensures that this remains possible.
    How are returns credited?
  • Returns are credited back via the payment method you used at checkout. Where wire transfer is used returns will be credit back by check only.
    When will you receive credit for your return?
  • Credit will be issued once the returned items have been received, inspected, and determined to be within the limits of our returned item condition requirements. Once returned items are received we make every effort to complete the process quickly and expedite completion of your return.

• Except where the reason for return is due to the fault of Green LED Zone the customer is responsible for all costs of shipping for returned items.

• In the event that Green LED Zone has made an error then Green LED Zone will provide for the full cost of return shipping.

Special order items may not be cancelled once the order has been placed and are not eligible for return or exchange.

Clearance items are not eligible for return or exchange. All sales on clearance items are final.

→ I have read the return policy and would like to make an RMA request




*Definition of new, unaltered, and unused condition is:

An item returned without showing signs of wear or damage in any way and in resellable condition. Once an item has been installed we are unable to resell it. Items that have been installed are ineligible for return. We must adhere to this policy in order to provide assurance to all customers that they are purchasing a product that has not been used or installed and is in perfect condition.

There are many factors to consider with items that have been previously installed and one of the most important ones is that we are not able to verify that the installation was in compliance with the manufacturers recommendations or that events such as power surges or other damaging occurrences did not take place prior to return. Our refusal to accept returns for previously installed merchandise is the only way we can maintain the integrity of our products for all customers.